POV CRM — Privacy Policy

Effective Date: November 2025
Company: Point of View Consulting Inc. (“POV Consulting,” “POV CRM,” “we,” “our,” or “us”)
Website: povcrm.com and all related subdomains

1. Introduction
POV CRM is a business management, marketing automation, and client relationship platform powered by Point of View Consulting Inc. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our CRM platform, website, mobile app, forms, communications, and services.
By accessing or using POV CRM, you agree to the terms outlined below. If you do not agree, please discontinue use of our services.

2. Information We Collect
We collect information in the following ways:
A. Information You Provide to Us
- Full name
- Email address
- Phone number
- Business name
- Billing and payment information
- Login credentials (encrypted)
- Form submissions, surveys, uploaded documents
- Messages, appointments, and communications through our CRM tools
B. Automatically Collected Information
When you access the platform:
- IP address
- Browser type & device information
- Usage data and interaction logs
- Cookies & tracking technologies
- Location (approximate, non-precise)
C. Information from Third-Party Integrations
If you connect external tools (e.g., Google, Stripe, Facebook, Instagram, Calendars, Email providers), we may receive:
- Authentication tokens
- Contact lists
- Calendar details
- Payment or transaction history
- Marketing data such as ad campaign performance

3. How We Use Your Information

We use your information to:

Provide and operate the POV CRM platform
Manage your account and subscription
Process payments and invoices
Send confirmations, alerts, and support communications
Improve system performance and user experience
Deliver marketing campaigns (if you opt in)
Analyze usage to enhance service features
Detect and prevent fraudulent or unauthorized activity
Comply with legal, contractual, or regulatory obligations

4. How We Share Your Information

We do not sell your personal data.

However, we may share information with:

A. Trusted Service Providers

Such as:

Payment processors (e.g., Stripe)
Email and SMS gateways
Hosting providers
Integration partners (Google, Meta, etc.)

These partners only receive information necessary to perform their functions.

B. Business Partners You Authorize

When you integrate third-party applications, you permit data sharing between those platforms and POV CRM.

C. Legal & Compliance Requirements

We may disclose information if required by:

Law
Court order
Government or regulatory request
To protect our rights, security, or users

5. Data Security

We employ industry-standard security measures to protect your data, including:

SSL encryption
Access control protocols
Two-factor authentication (where available)
Encrypted storage of sensitive credentials
Regular security audits and system monitoring

While we take your privacy seriously, no system is 100% secure. Users are responsible for maintaining the confidentiality of their login credentials.

6. Data Retention

We retain your information for as long as:

Your account remains active
Required by law or business operations
Necessary for dispute resolution or preventing fraud

If you cancel your account, we may retain limited data for compliance and record-keeping purposes.

7. Cookies & Tracking Technologies

POV CRM uses cookies to enhance:

User experience
Performance analytics
Authentication
Marketing personalization (if opted in)

You may disable cookies in your browser settings, though some features may not function properly.

8. Your Rights & Choices

Depending on your region, you may have the right to:

Access the data we hold about you
Correct or update your information
Request deletion of your data
Opt out of marketing communications
Disable cookies
Withdraw consent for integrated services

To request any of these rights, contact us at:
📧 [email protected]

9. Third-Party Links

Our website or platform may contain external links.
We are not responsible for the privacy practices or content of those third-party sites.

10. Children’s Privacy

POV CRM does not knowingly collect personal information from children under 13. If such data is discovered, we will delete it immediately.

11. International Data Transfers

Your information may be stored or processed on servers located in the United States or other countries. By using POV CRM, you consent to this transfer.