POVCRM Terms & Conditions

1. Acceptance of These Terms

These Terms & Conditions (“Terms”) govern your access to and use of POVCRM, including our website, platform, software features, subscriptions, trial offers, support resources, forms, pages, integrations, communications, and related services (collectively, the “Services”).

By accessing or using POVCRM, creating an account, starting a trial, submitting a form, booking a demo, or using any part of the Services, you agree to these Terms. If you are using POVCRM on behalf of a business or organization, you represent that you have authority to bind that organization to these Terms.

2. Services Provided

POVCRM provides business software and related services designed to help users manage contacts, leads, conversations, calendars, forms, workflows, pipelines, payments, automations, marketing campaigns, websites, reporting, AI-enabled tools, and customer follow-up.

Features may vary based on your plan, account setup, permissions, compliance requirements, third-party service availability, and updates to the platform. We may improve, modify, limit, suspend, or discontinue features at any time.

3. Account Registration and Security

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You agree to provide accurate account information and to keep it updated.

• Do not share login credentials across unauthorized users.
• Use appropriate permissions for team members.
• Notify us if you suspect unauthorized account access.
• You are responsible for your users, contacts, data, workflows, messages, and account configuration.

4. Trial, Subscriptions, Billing, and Cancellation

POVCRM may offer free trials, paid subscriptions, setup services, add-ons, or other paid services. Trial terms, billing terms, pricing, features, and renewal dates will be shown at checkout or during signup where applicable.

If a payment method is required to activate a trial, you authorize us or our payment processor to charge the applicable subscription fee when the trial period ends unless you cancel before the trial ends.

• Subscription fees may be billed monthly, annually, or based on the selected plan.
• Some charges, setup fees, add-ons, communication usage, or third-party costs may be separate.
• You are responsible for maintaining a valid payment method.
• Failure to pay may result in suspension or loss of access.
• Cancellation stops future billing where applicable but does not automatically refund past charges unless required by law or stated in writing.

5. Acceptable Use

You agree to use POVCRM lawfully, responsibly, and in a way that does not harm the platform, other users, customers, third-party services, or the reputation of POVCRM.

You may not use the Services to:

• Send unlawful, deceptive, abusive, harassing, or misleading communications.
• Transmit spam or messages without appropriate consent.
• Upload malicious code, interfere with systems, or attempt unauthorized access.
• Violate privacy, data protection, telemarketing, email, SMS, advertising, intellectual property, or consumer protection laws.
• Resell, copy, reverse engineer, scrape, exploit, or misuse the Services except as permitted in writing.
• Use the Services for illegal activity, fraud, or harmful content.

6. Email, SMS, Calls, and Customer Communications

POVCRM may include tools for sending email, SMS, voice, reminders, notifications, campaigns, and other communications. You are responsible for ensuring you have proper consent and lawful basis to contact your leads, customers, subscribers, and users.

You are responsible for your message content, recipient lists, opt-out handling, compliance with applicable laws and carrier rules, and any communication usage fees or restrictions.

7. Integrations and Third-Party Services

POVCRM may connect with or support third-party services such as calendar tools, advertising platforms, payment processors, communication tools, websites, APIs, webhooks, and other business systems.

Third-party services are governed by their own terms, privacy policies, rules, fees, permissions, and availability. POVCRM is not responsible for third-party outages, policy changes, data handling, billing, restrictions, or service changes.

8. Intellectual Property

POVCRM, including its website, branding, designs, content, platform structure, page layouts, software features, documentation, graphics, and related materials, is owned by us or our licensors and is protected by intellectual property laws.

You retain ownership of the content and customer data you submit to your account, subject to the license needed for us to provide the Services. You may not copy, reproduce, distribute, modify, or create derivative works from POVCRM materials without written permission.

9. Data, Privacy, and Customer Information

Our handling of personal information is described in our Privacy Policy. By using POVCRM, you acknowledge that you are responsible for the data you collect, upload, process, store, message, or use through the Services.

You agree to maintain appropriate notices, permissions, opt-in records, consent, and privacy practices for your own contacts, customers, users, and website visitors.

10. Disclaimers

POVCRM is provided on an “as is” and “as available” basis to the fullest extent permitted by law. We do not guarantee that the Services will be uninterrupted, error-free, fully secure, or suitable for every business need.

We do not guarantee specific business outcomes, revenue, leads, sales, appointment volume, deliverability, advertising results, customer retention, or compliance outcomes. Results depend on your setup, usage, offer, audience, market, data quality, and business practices.

11. Limitation of Liability

To the fullest extent permitted by law, POVCRM and its owners, employees, contractors, affiliates, partners, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, business interruption, or reputational harm.

Where liability cannot be excluded, it will be limited to the amount paid by you to POVCRM for the Services during the period allowed by applicable law.

12. Suspension and Termination

We may suspend or terminate access to the Services if you violate these Terms, fail to pay, misuse the platform, create risk, violate law, or use the Services in a way that may harm POVCRM, other users, third parties, or connected services.

You may stop using the Services or cancel according to the applicable billing and cancellation process. After cancellation or termination, some data may be retained or deleted according to our policies, legal obligations, technical limitations, and backup practices.

13. Governing Law and Dispute Resolution

Unless otherwise required by applicable law or agreed in writing, these Terms are governed by the laws of the State of New York, without regard to conflict of law principles.

Any dispute relating to these Terms or the Services should first be raised with us directly so we can attempt to resolve it in good faith.

14. Contact Information

If you have questions about these Terms, billing, account access, or platform use, contact us using the email, phone, or SMS details below.